ORDERING

SHIPPING
Upon ordering, please specify if special delivery dates are required and how fast you wish your order to ship. Stewarts-USA ships F.O.B. Houston, TX 77061 USA to worldwide locations by UPS, but we cannot ship to P.O. boxes.

MINIMUM ORDERS

There is a $75.00 minimum order for processing and handling.

PAYMENT METHODS
Accepted forms of payment include: Visa, MasterCard, American Express, ACH, bank wire transfer (with added fees) & C.O.D.  For C.O.D. deliveries: A cashier’s checks or money orders may be required in U.S. dollars or a company check, with approval.   Open account purchase orders accepted for established accounts.    If you would like to have an open account (payment due up to NET 30 terms), FAX or EMAIL us your bank reference and three trade references.  See our "Conditions of Sale" HERE.

Overseas accounts are ACH or bank wire transfer.

ORDERING, ORDER VERIFICATION & TRACKING
Stewarts-USA shipments are made Monday through Friday. You can request to receive an e-mail notification at time of shipment with a UPS tracking number (if you provided Stewarts-USA with an email address).  The UPS online tracking link is available HERE. 

PHONE, FAX AND E-MAIL ORDERS
You may place orders by phone, FAX or e-mail, Monday thru Friday 8:00 AM to 5:00 PM Central Standard Time.  All orders are verified.  All phone orders must be followed with a written order, either faxed or emailed.

Phone orders: please call (713-643-1022
Fax orders: please FAX to (713) 643-2855
E-mail orders: please e-mail to us: Click HERE to send your email purchase orders.

SALES TAX AND INTERNATIONAL CHARGES
Sales tax will be charged to Texas customers unless a resale certificate is on file.  Sales tax will not be added for orders outside Texas but within the United States.  All duties, tax, and tariffs will be added to international shipments when & where applicable.

SECURITY AND PRIVACY 
All transactions at Stewarts-USA are processed with utmost confidentiality.  Stewarts-USA is determined and committed to safeguarding your privacy.

PRODUCT AVAILABILITY
Most products are in stock at our Houston,TX warehouse and available for same day shipment.  Once we receive your order, you can request to be notified by e-mail or FAX with the shipment date of your order.  In “out of stock” or “specials” circumstances, the quickest production time from the factory will be relayed to you.

REPAIRS AND RETURNS
Used gauges needing repair or recalibration can be returned to Stewarts-USA.  Once the item is received and inspected, a quote will be sent for the charges of the repair or recalibration.  For returns, a RGA # must be given prior to any items being shipped to Stewarts-USA.  Returns or credit issues must be made within 30 days after receipt of initial order. Items for return or credit must be in the original packaging.  Special orders, private labels, and non-stocked items are non-returnable.  Items for return or credit must be in the original packaging and be unused.  A restocking charge of 15% can be assessed.

TECHNICAL SUPPORT
Technical support is available thru e-mail or by telephone.  Should you need to talk to a representative, you may do so by calling (713) 643-1022, Monday thru Friday, 8:00 AM to 5:00 PM CST.  Click Here to request information via e-mail

QUOTATIONS AND SPECIALS
For quotations or bids, please e-mail.  You should receive a response within 24 hours.  If you are interested in an item not listed, please call one of our representatives at 713.643.1022.  Click HERE to request information via e-mail

LIABILITY
Stewarts-USA assumes no liability for the use of products. All information provided is for reference only and is not a recommendation of any sort. Stewarts-USA shall not be liable, under any circumstances, for problems, damages or expenses from the use or lack of use from the product offered. The customer shall be responsible for the proper selection and use of products, please refer to ASME B40.100 or our Guidance on Use. The customer shall be responsible for making sure warning and safety statements concerning the use of products are met and adhered to.

COPYRIGHTS AND TRADEMARKS
All materials, information and pictures are service marks or trademarks. Use of materials on this website shall be granted for use in promoting Stewarts-USA items for resale and advertising Stewarts-USA products to authorized Stewarts-USA customers, distributors and end-users.